Frequently Asked Questions

Everything you need to know about your hair care journey with KeraCare.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for hair products?

We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are KeraCare products sulfate-free and paraben-free?

Yes, our formulas are specifically designed to be gentle on all hair types, prioritizing high-quality ingredients that are free from harsh sulfates and parabens.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on the destination country.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.